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-Mrs C – Rugby

The Cleanhome service is very efficient: they found me a reliable cleaner and were very attentive to my needs.

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We have been using your cleaning service since May 2015 and are very pleased with the cleaner we have each week. She is very trustworthy, reliable and helpful and I am very happy with the service we receive.

-Mrs E – Rugby

Dawn has been punctual and has carried out her required duties in a conscientious and very acceptable manner. I have no hesitation in recommending her.

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The NHS Guide to hand washing correctly

We’ve heard it repeated numerous times, by the Prime Minister and members of the government. 

We’ve heard it in the media and on the news too as advice for controlling the spread of Coronavirus Covid-19: wash your hands for as long as it takes to sing Happy Birthday twice: about 20-30 seconds. Mind you, I find that if you sing it at the same pace as Stevie Wonder, it takes a lot longer than that.  

This is no laughing matter

Yes, sorry. Indeed, washing your hands for the right amount of time is important. Every theory that tries to model the spread of a human-to-human virus shows a significant reduction in the speed and breadth of an outbreak when people wash their hands more regularly.

All in the technique

However, added to the time you take, there’s a technique to washing your hands thoroughly that we need to follow to make the practice as effective as possible in slowing the spread. This technique has been produced and publicised by the NHS, who use it as the basis for good hygiene in hospitals and medical practices:


1. Wet your hands with water

Warm water is best as it’s better at breaking down oils, but cold water is fine – it’s the soap and action of rubbing your hands that are most effective.

2. Apply enough soap to cover your hands

This can be a bar of hard soap or liquid from a pump. It doesn’t need to be antibacterial – there is very little evidence that soap advertised as antibacterial is any more effective in cleaning microbes from your hands than normal soap.

3. Rub your hands together

Make sure the soap covers your hands and wrists

4. Use 1 hand to rub the back of the other hand and clean in between the fingers. Do the same with the other hand. 

Many of us forget to wash the backs of our hands, but for a thorough cleaning job we need to make a point of doing so.

5. Rub your hands together and clean in between your fingers. 

This helps get soap in between your fingers and makes sure you rub all the nooks and crannies of your digits.

6. Rub the back of your fingers against your palms. 

Again, the backs of your hands and fingers can potentially harbour the virus, and you’d be surprised how often you touch your face with all parts of your hands each day

7. Rub your thumb using your other hand. Do the same with the other thumb. 

Don’t forget the thumbs! They are only two of the (usual) ten digits, but they do a disproportionately high amount of work and you use them every time you pick anything up.

8. Rub the tips of your fingers on the palm of your other hand. Do the same with the other hand. 

Things you interact with find most contact with you at your fingertips, and these are also the most likely parts of your hand with which you’re going to touch your eyes, nose and mouth, so it’s important they’re kept free of the virus!

9. Rinse your hands with water. 

A thorough rinse is essential to wash away the soap and to take away all the dirt, grease and microbes with it. Making sure the soap is thoroughly rinsed away will also help prevent your hands from becoming sore from soap drying on your skin.

10. Dry your hands completely with a disposable towel, or with a towel that you change frequently for a freshly-laundered one.

The more people you have in your household, the more frequently you should launder the towels.


What about the tap and the soap?

The soap is fine – you don’t need to touch it or the soap dispenser again now you’ve washed your hands. But you do need to turn off the tap. The NHS guidelines say that you should use your elbow or the disposable towel to turn off the tap. At home, this might not be practical. What you can do is make sure you clean the taps in your home frequently with a disinfectant spray, and keep tissues close to the basin so you can use one to turn off the tap. Then bin or flush the tissue.


Brave new world

It all seems a little like overkill, doesn’t it? But getting the better of the any virus outbreak will only happen if we do everything we can to stop it spreading by following good hygiene practices, so if we come into contact with an infected person or something they have recently touched, we reduce the likelihood that we will contract that infection.


Please stay safe, and remember: when people say Social Distancing, they really mean Physical Distancing. Do be social as much as you can: remember to stay in touch with family and friends to make sure we’re all ok!


More information about Coronavirus Covid-19

For more information, please do carefully read the advice from these organisations (and avoid the social media rumour-mill!):


UK Govt:



Bespoke Service

We are not happy until you are! Your cleaner will usually tailor their services to fit exactly with your requirements, including spring cleaning and ironing.

Peace of Mind

Only 1 in 50 applicants makes it on to our carefully screened database. We interview them twice, visit them in their own homes and take up at least two references. And if they still subsequently don't measure up to your standards, we will send you someone who does.

Personal Cleaner

We don't operate in teams, and therefore you get the same cleaner every week. This is good because you develop a relationship with your cleaner. We have some clients who have had the same cleaner for years and years - and that's what we want for you.

COVID-19 5th January Update


Just to let you know we are open for business as usual and you can continue to have your cleaner clean your house.

The government has made it clear that cleaners are still permitted to work inside peoples' homes as long as Government Guidelines on social distancing and staying safe are followed (see below). In summary:

You can be outside of your home for work purposes where your place of work remains open and where you cannot work from home, including if your job involves working in other people's homes.

The full text can be found here New National Restrictions from 5 January (in England; there are similar texts available for Scotland, Wales and Northern Ireland). Specifically relating to cleaners, the guidance continues: 'This guidance applies to those working in, visiting or delivering to home environments. These include, but are not limited to, people working in the following areas:

  • 'This can include work in other people's homes where necessary - for example, for nannies, cleaners, social care workers providing support to children and families, or tradespeople (this is not an exhaustive list)'

Note this guidance is for people who are fit and well, and is dependent on the following social distancing guidelines being followed:

  • No work should be carried out in a household where people are isolating or where an individual is being shielded.
  • The cleaners can continue work, providing that they are well and have no symptoms. No work should be carried out by a cleaner who has coronavirus symptoms, however mild, or when someone in their own household has symptoms.
  • No work should be carried out in a household where any occupants are clinically extremely vulnerable to coronavirus, or households with a possible or confirmed case of coronavirus.
  • Whilst in the house. a cleaner should maintain a safe distance of at least two metres from any household occupant at all times, and ensure good ventilation in the area where they are working, including opening the window.
  • Upon entering the home, cleaners should wash their hands using soap and water for 20 seconds.
  • Cleaners should wash their hands regularly, particularly after blowing their nose, sneezing or coughing, and when leaving the property.

The good news with regard to cleaning is that the cleaners can social distance from their clients very easily, and we would advise that, if you are at home when they are there, that you remain in a separate room to your cleaner.

If you are happy to adhere to the government guidelines - and if your cleaner has not been in touch already - then please just call the office and we will ensure that your cleaning continues.

Best regards

The Cleanhome Team